At One Up, we are committed to providing our customers with the highest quality mushroom chocolate bars. Your satisfaction is our top priority. If you receive a damaged product, we will gladly reship another product or offer a refund within 3 to 5 business days. Please review our return and refund policy below:
Return and Refund Policy
Damaged Products
If you receive a product that is damaged, please follow these steps to initiate a return or refund:
- Contact Us: Notify us within 48 hours of receiving the damaged product by contacting our customer service team at [Insert Contact Email] or [Insert Contact Phone Number]. Please provide your order number, a description of the damage, and photos of the damaged product.
- Reshipment or Refund: Once we receive your notification and verify the damage, we will offer you the choice of either a reshipment of the same product or a refund.
- Reshipment: We will reship the same product to you at no additional cost.
- Refund: We will process a refund to your original payment method within 3 to 5 business days.
Conditions
- The product must be unused and in its original packaging, except for the damage.
- Returns or refunds are only available for products purchased directly from our website or authorized sellers.
- We reserve the right to refuse a return or refund if the damage is not verified or if the notification is received after 48 hours of delivery.
How to Contact Us
For any questions or to initiate a return or refund, please contact our customer service team:
- Email: contact@oneupbarofficial.co
- Phone: (701) 786-6318
- Address: 757 Market st, San Francisco, 94, United State
Commitment to Customer Satisfaction
At One Up, we are dedicated to providing the best customer experience. We value your feedback and strive to improve our products and services continuously. If you have any concerns or suggestions, please do not hesitate to reach out to us.
Thank you for choosing One Up.